Processing Time
Most orders are prepared within 1-5 business days after payment is received. During restocks, holidays, events, or large order periods, processing may take longer.
Policies
Shipping Policy
Last updated July 8, 2026. This policy explains how shipping, tracking, local pickup, and package issues are handled.
Shipping Rates and Free Shipping
Shipping rates are shown at checkout when available. Club Members may receive free shipping on qualifying orders over $20, and VIP members may receive free shipping on all eligible orders as part of Squish Club benefits. Some oversized, event, or special items may be excluded.
Tracking
When tracking is available, tracking information will be sent to the customer. Tracking updates are controlled by the carrier and may take time to appear.
Lost, Delayed, or Damaged Packages
Once a package is accepted by the shipping carrier, delivery timing and scans are handled by the carrier. If an order is delayed, lost, or arrives damaged, contact us as soon as possible so we can review the situation and help with next steps.
Address Accuracy
Customers are responsible for entering the correct shipping address. If a package is returned because of an incorrect or incomplete address, the customer may need to pay for reshipping.
Local Pickup and Events
If local pickup, booth pickup, or event pickup is offered, instructions will be provided. Pickup availability may depend on event schedules and inventory.