Return Window
Return or exchange requests should be made within 7 days of delivery or purchase. Items must generally be unused, clean, and in original packaging when possible.
Policies
Returns & Refunds
Last updated July 8, 2026. We want orders to feel happy and fair. Contact us quickly if something arrives wrong or damaged.
Final Sale Items
Blind boxes, mystery items, opened packages, clearance items, event promos, digital rewards, product codes, and used toys may be final sale unless there is a clear issue with the order.
Damaged or Incorrect Items
If an item arrives damaged or the wrong item is received, contact us with photos and order details. We may offer a replacement, refund, store credit, or other solution depending on inventory.
Refund Method
Approved refunds are normally returned to the original payment method when possible. Processing time may depend on the payment provider.
Shipping Costs
Original shipping costs may not be refundable unless the issue was caused by our mistake. Return shipping responsibility may depend on the reason for the return.
In-Person Purchases
For event or booth purchases, please bring the item and proof of purchase if available. Solutions may depend on the item condition and available inventory.