Order Confirmation
An order is considered placed when payment is accepted and an order confirmation is created. Cart items are not reserved until checkout is complete.
Policies
Ordering Policy
Last updated July 8, 2026. This policy explains how orders, inventory, special items, and cancellations work.
Inventory and Limited Items
Many items may be limited, event-only, or restock-based. If an item becomes unavailable after an order is placed, we may offer a refund, replacement, store credit, or similar item when appropriate.
Blind Boxes and Mystery Items
Blind boxes, mystery packs, and surprise items are random by nature. Specific characters, colors, or items are not guaranteed unless clearly stated on the product page.
Pricing and Errors
We try to keep pricing accurate. If a pricing, discount, or listing error occurs, we may correct the error, cancel the order, or contact the customer before fulfilling the order.
Cancellations
Cancellation requests should be sent as soon as possible. Orders that have already shipped, been packed for pickup, or been fulfilled at an event may not be cancellable.
Event and Booth Purchases
In-person purchases may have different availability than online items. Event pricing, promos, and inventory may vary by booth or date.